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Chatbot shows contacts as unknown

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diary_detox

‎Jul 20, 2023 6:26 AM - last edited on ‎Jul 20, 2023 10:28 AM by Community Manager

Member

I've installed the ChatBot on a website that requires my users to log in. Once they chat with me, it's showing 'Unknown' instead of their email or contact name. Is there a way of having it pick-up the contact?

 

Chat
0 Upvotes
1 Accepted solution
tverdokhlib1
Solution
Top Contributor | Platinum Partner

‎Jul 20, 2023 11:16 AM

Top Contributor | Platinum Partner

Hey,

 

You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no easy way in HubSpot to do it. 

Anton Tverdokhlib,
HubSpot Expert | RevOps & CRM & Automation Consultant



View solution in original post

2 Replies 2
tverdokhlib1
Solution
Top Contributor | Platinum Partner

‎Jul 20, 2023 11:16 AM

Top Contributor | Platinum Partner

Hey,

 

You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no easy way in HubSpot to do it. 

Anton Tverdokhlib,
HubSpot Expert | RevOps & CRM & Automation Consultant



BérangèreL
Community Manager

‎Jul 20, 2023 12:58 PM

Community Manager

Hi @tverdokhlib1,

I hope that you are well.

Thank you for sharing!

Have a nice day!
Bérangère





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Chatbot shows contacts as unknown
Hey,   You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no easy way in HubSpot to do it. 
Hey,   You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no easy way in HubSpot to do it. 
Service
Jul 20, 2023