Tickets & Conversations

DutchBusiness
Mitglied

Chat with multiple customers

lösung

Hi community,

 

I wonder if 1 employee is able to chat simultaneously with multiple customers/website visitors. 

0 Upvotes
1 Akzeptierte Lösung
Phil_Vallender
Lösung
Koryphäe | Diamond Partner
Koryphäe | Diamond Partner

Chat with multiple customers

lösung

Hi @DutchBusiness 

 

Yes, they can. Concurrent conversations appear in a list in the conversations inbox and operators can switch between them:

 

Conversations_Hero.png

 

Hope this helps

Phil Vallender | HubSpot Website Agency

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
1 Antwort
Phil_Vallender
Lösung
Koryphäe | Diamond Partner
Koryphäe | Diamond Partner

Chat with multiple customers

lösung

Hi @DutchBusiness 

 

Yes, they can. Concurrent conversations appear in a list in the conversations inbox and operators can switch between them:

 

Conversations_Hero.png

 

Hope this helps

Phil Vallender | HubSpot Website Agency
0 Upvotes