Chat with multiple customers

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Hi community,

 

I wonder if 1 employee is able to chat simultaneously with multiple customers/website visitors. 

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Community Thought Leader | Diamond Partner

Hi @DutchBusiness 

 

Yes, they can. Concurrent conversations appear in a list in the conversations inbox and operators can switch between them:

 

Conversations_Hero.png

 

Hope this helps

Phil Vallender | Inbound marketing for B2B technology companies
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