Chat queue

[TMorrison05]

I see members have been requesting this since 2020. We use hubspot, sometimes we can have upto 20 people waiting. Why is this the only live chat facility that doesn't have a queue function?

EG

"You are 2nd in the queue"

OR

"Estimated time until agent 2 mins"

Something to make the customer aware roughly how long they will be waiting until they are through on live chat

[TomM2]

Hey @TMorrison05 definitely see this being an amazing feature! Do you have a post on the ideas board to track this?