Chat not showing on mobile devices

[randomsongs]

Hi all, 

Chat is appearing on desktop but not mobile device. I saw a similar thread prior to posting but i'm not a very technical person so am not sure still on what I should do, to solve my issue. 

Thanks.

[Puffnstuff]

If chat is appearing on your desktop but not on your mobile device, there could be several reasons for this issue. Sometimes, cached data can cause issues with loading certain elements on websites. Try clearing the cache and cookies on your mobile browser. This process varies depending on the browser you're using, but it's usually found in the browser settings under privacy or browsing history options.

[randomsongs]

Thanks!

[Josh · Accepted solution]

Hi @randomsongs,

By default your chat should show on all devices. You can modify this in the "Target" settings on the chat page. Check to see if there is a setting on your chat that is set to not show on mobile. I've included an example screenshot.

Here's a knowledge base resource as well.

I hope this helps!

Josh