Chat integration issue in react platform

New Contributor

Hi Team,


I'm trying to integrate Hubspot chat feature in our platform Genesis which is based on React.


I'm getting the following error message - NO_MATCHING_WELCOME_MESSAGE","description":"No matching welcome message for portal 5917718 page http://localhost:8080/dashboard or visitor does not match targeting rules


We are using React + Redux and React router


Also, we would want the user to use the chat feature only when they login and so that we could keep a track of the chat

1 Reply 1
Community Manager

Hi @Rajesh16,


Are you still experiencing this issue?


If so, can you please share a screenshot of where you are experiencing this issue? Is the error populating on the HubSpot side, or within your website? 


The more information, screenshots and details you can provide, the better the Community can assist.


Thank you,


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