Chat history included when a ticket is created from Conversation
解決
Our service hub manager is looking for a way to include the chat conversation/history in the ticket when a ticket is created as a result of the chat.
For example, if during a chat conversation, the agent determines a ticket is necessary and manually creates a ticket for the customer, we want the chat conversation/history to be included in the ticket activity.
When you feel for this conversation you have to create a ticket you need to click on create ticket as mentioned in screenshot below.
Now when you complete the inform in fields of ticket in sidebar you will have a checkbox at end if you scroll down, and you just need to enable that option as I mentioned in below screenshot -
Now, after fowllowing these steps if you open your ticket then you will see live chat option in your activity like this -
When you feel for this conversation you have to create a ticket you need to click on create ticket as mentioned in screenshot below.
Now when you complete the inform in fields of ticket in sidebar you will have a checkbox at end if you scroll down, and you just need to enable that option as I mentioned in below screenshot -
Now, after fowllowing these steps if you open your ticket then you will see live chat option in your activity like this -