Chat->Slack integration no longer showing names

keithreed
Participant

We use the Slack integration to get notified on incoming support chats, and several developers who are not regular Hubspot users handle tickets direct from Slack.

 

Yesterday, Hubspot upgraded the Slack integration and since then, the conversations come through without any in the conversation:

SupportChatSlack.png

 

Before the integration, both parties in the conversation would be displayed with their name and avatar.

 

Anyone else seeing this? Seems like a regression to me...

 

Keith

 

9 Replies 9
TiphaineCuisset
Community Manager

Hi @keithreed 

 

Thank you for reaching out. 

 

I had a look and I cannot find a similar issue internally or in the community. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

 

Thank you!

Best

Tiphaine


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0 Upvotes
keithreed
Participant

Tiphaine,

 

Thanks, I did that and they suggested I post it here 🙂

 

Cheers

Keith

0 Upvotes
TiphaineCuisset
Community Manager

Hey @keithreed 

 

Thank you for your reply. 

 

I had a look on the ticket you've had with my colleague, I can see he has reached out internally to our team regarding this - he'll update you on the ticket as soon as he has an update on this 🙂 

 

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
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Join regional conversations by changing your language settings !


0 Upvotes
SRybalchenko
Participant

Hello. Do you find the solution? We have the same problem after upgrad the Slack integration.

0 Upvotes
keithreed
Participant

No, not yet - my support ticket is still open.

0 Upvotes
SRybalchenko
Participant

Thank you. I open the ticket too.

0 Upvotes
keithreed
Participant

Hubspot have fixed the issue: you need to reconnect your Slack app, but now it's working for me.

TiphaineCuisset
Community Manager

Thank you for sharing that @keithreed !


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


SRybalchenko
Participant

Thx after reconnect it's working for me too.