Chat->Slack integration no longer showing names

[keithreed]

We use the Slack integration to get notified on incoming support chats, and several developers who are not regular Hubspot users handle tickets direct from Slack.

Yesterday, Hubspot upgraded the Slack integration and since then, the conversations come through without any in the conversation:

Before the integration, both parties in the conversation would be displayed with their name and avatar.

Anyone else seeing this? Seems like a regression to me...

Keith

[SRybalchenko]

Thx after reconnect it's working for me too.

[keithreed]

Hubspot have fixed the issue: you need to reconnect your Slack app, but now it's working for me.

[TiphaineCuisset]

Thank you for sharing that @keithreed !

[keithreed]

No, not yet - my support ticket is still open.

[SRybalchenko]

Thank you. I open the ticket too.

[SRybalchenko]

Hello. Do you find the solution? We have the same problem after upgrad the Slack integration.

[keithreed]

Tiphaine,

Thanks, I did that and they suggested I post it here 🙂

Cheers

Keith

[TiphaineCuisset]

Hey @keithreed 

Thank you for your reply. 

I had a look on the ticket you've had with my colleague, I can see he has reached out internally to our team regarding this - he'll update you on the ticket as soon as he has an update on this 🙂 

Best

Tiphaine

[TiphaineCuisset]

Hi @keithreed 

Thank you for reaching out. 

I had a look and I cannot find a similar issue internally or in the community. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you!

Best

Tiphaine