Feb 18, 2021 6:46 AM
We use the Slack integration to get notified on incoming support chats, and several developers who are not regular Hubspot users handle tickets direct from Slack.
Yesterday, Hubspot upgraded the Slack integration and since then, the conversations come through without any in the conversation:
Before the integration, both parties in the conversation would be displayed with their name and avatar.
Anyone else seeing this? Seems like a regression to me...
Feb 19, 2021 6:59 AM
Thank you for reaching out.
I had a look and I cannot find a similar issue internally or in the community. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Feb 19, 2021 8:39 AM
Thank you for your reply.
I had a look on the ticket you've had with my colleague, I can see he has reached out internally to our team regarding this - he'll update you on the ticket as soon as he has an update on this 🙂
Mar 9, 2021 4:06 AM
Thank you for sharing that @keithreed !