Chat behavior - does not always open up
I am wanting to have the chat window always open up when a customer comes to my Shopify site. I have the chat widget set up and it will open up majority of the time. The scenario that it is not always opening is the following. I am trying to verify this is Hubspot's standard behavior.
User is on the site, they are prompted correctly with chat window. The user chats with an agent and eventually closes the chat window with the X. The chat just then has the message bubble. User comes back to the site, the chat does not open up, but rather only shows the small chat message bubble at the bottom right (where we have configured it).
Is the only way that the chat message welcome screen will show up again on the next visit is if they come in on a new browser session; a new browser session with cache cleared or a completely different browser?