Chat away status does not hide chat pop up in my website

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New Contributor

Even when I set "not to show pop up" when my status is "away" in chat channel, the widget is still visible for users in the website. I would like to hide the chat icon when all hubspot sales users are offline.

 

Is this a bug or what am I wrongly doing?

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Community Manager

Hey @franzmb 

 

I am wondering if you still having this issue. If so, Are you seeing this behavior on a specific page? If so, could you link me to that page and I can take a deeper look, please?

 

Looking forward hearing from you

 

Thank you

Sharon 

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New Contributor

Hello, Sharon,

 

Yes, I am seeing this behavior on "flexsas.com", I have been using "Strikingly" as a Landing Page builder. I think the builder is the problem.

 

Thanks,

 

Franz

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Community Manager

Hey @franzmb 

 

Thank you for the information. 

 

I navigate to your link flexsas.com and I am not able to see the chat Screenshot 2019-09-11 at 11.54.52.png

 

Could you please confirm the chat is appearing on your website? Also, I want to share this post from another user who was having a similar issue.  Could you please try @MatthewShepherd advise?

 

Thank you

Sharon 

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New Contributor

Hello, Sharon,

 

Due to this issue, I deactivated the chat. But now the widget is available in flexsas.com If you want to take a look.

 

Regards,

 

Franz

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Community Manager

Hey @franzmb 

 

Thank you 

 

I am able to see the chat now, I am wondering if you could send me a screenshot of your availability settings screen for your live chat?

 

Best,

Sharon

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New Contributor

No problem. It follows:

 

Hspot chat 1.pngHspot chat 2.pngHspot chat 3.png

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Community Manager

Hi @franzmb,

 

I am not seeing the chatflow on the flexsas.com page. Are you still experiencing this issue? 

 

Thank you,
Jenny


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