Chat Bot submits Support Tickets under wrong email

[BD2]

We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached.

For instance, User X submits a ticket from the chatbot, but User Y's email is attached as the submitter.

Both user X and Y are using different computers, emails, browsers, etc

There are no merges on the contacts accounts and the

The HS script tag is the only thing on the website

```

<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/x.js"></script>

```

Our chatbot flow essentially just

1. Collects and Saves the email

2. Submits a client ticket

[kvlschaefer]

Hi @BD2,

Thank you for reaching out to the Community! 

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter and have access to your account. 

When you contact our support team, I would recommend sharing examples of contacts who didn't meet the desired criteria in addition to your chatbot setup.

Thank you,

Kristen