Chat Bot isn't showing on website

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New Contributor

I set up the bot with Support staff and it was working perfectly.  Just noticed it's not showing up on my site. 

I just now double-checked all settings described by HS article to make sure they are correct, and they are. 

There was something in that article about the chat bot not working or something like that for certain visitors, but I guess I must have accidentally closed the article so I don't recall precisely what it said.  I'm guessing that since I use a VPN maybe the chat bot doesn't show for me?

Any ideas would be appreciated.

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Community Manager

Hey @jadiemay 

 

Could you please confirm if you still having this issue? If so, could you please try to delete your browser caché and try again?

Could you please send me the link where the chat bot should be appearing? 

 

Thank you

Sharon

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New Contributor

Yes I am still not seeing it.

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Community Manager

Hey @jadiemay 

 

Could you please send me the link where the chat bot should be appearing? If you are able to provide additional information, we can assist. 

 

Thanks,

Sharon

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