Tickets & Conversations

EricRthePM
HubSpot Product Team
HubSpot Product Team

Channel Switching from live chat to email on the same thread (beta signup)

Hi All, My name is Eric and I am a PM on the Conversations team working on an exciting new feature that  allows Inbox users to switch their communication channel with a visitor from chat to email and keep the conversation going within the same thread. If you are interested in getting early access to this feature and having your feedback heard, I’d love for you to express your interest by filling out the form linked below.

 

Channel Switching opt in

 

Please note: As this feature is in early testing, we’re slowly introducing it to early requestors. Once selected to participate, we’ll reach out to let you know!

2 Replies 2
CMcManus7
Participant

Channel Switching from live chat to email on the same thread (beta signup)

Hey Eric, I'd love to get access to this feature if possible!

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Channel Switching from live chat to email on the same thread (beta signup)

Exciting stuff, thanks for sharing @EricRthePM!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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