Channel Switching from live chat to email on the same thread (beta signup)

HubSpot Product Team

Hi All, My name is Eric and I am a PM on the Conversations team working on an exciting new feature that  allows Inbox users to switch their communication channel with a visitor from chat to email and keep the conversation going within the same thread. If you are interested in getting early access to this feature and having your feedback heard, I’d love for you to express your interest by filling out the form linked below.


Channel Switching opt in


Please note: As this feature is in early testing, we’re slowly introducing it to early requestors. Once selected to participate, we’ll reach out to let you know!

1 Reply 1
Most Valuable Member

Exciting stuff, thanks for sharing @EricRthePM!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren

Did my post help answer your query? Help the community by marking it as a solution.