Change Pipeline an Inbox is Connected To

[MWeinberg]

I currently have an Inbox connected to one Pipeline and a Form connected to a different Pipeline. I want the tickets created from my Inbox to be connected to the same Pipeline as the channel my Form is connected to. How do I reroute the tickets created from my Inbox to send to a different Pipeline?

[LouiseHare · Accepted solution]

Hi @MWeinberg ,

Is the form connected to a different inbox? If you go into the Options section of your form and scroll down to the bottom you will be able to check this-

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

If my reply helped to answer your question please mark it as a solution to make it easier for others to find!

[MWeinberg]

Hi Louise,
Thank you fort your response. It is connected to a different pipeline. I want the Form to stay connected to this pipeline, but I want my inbox tickets to be connected to the same pipeline my form is connected to. How do I redirect my inbox tickets?