Cannot send email 'Something went wrong'

New Member

Hi,

 

I am trying to send out a newsletter email for the first time, but I get this message every time: 'Something went wrong. Plese try refreshing' and the email is not sent.

 

What should I do?email sending error.jpg

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Community Manager

Hey @julianamartins 

 

Thank you for reaching out. 

 

In order to investigate this, could you please try the following:

 

 

  • Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
  • If that does not work, can I have you try a different browser to see if this is browser specific?
  • Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

Thank you
Sharon

 

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