Tickets & Conversations

Robert7
Miembro

Cannot reply to a customer email in Conversations

resolver

Hi,

 

A customer recently had issues with his email address, where emails were bouncing back.

 

They have fixed the issue on their end, but this has caused the email to be flagged in Hubspt and we now cannot reply to them in the Conversations Tab as it says, 

 

Previous emails sent to this address have bouced

 

This is one of our main customers, his email is now working fine so we are having to reply to him separately (outside of hubspot).

 

How can I remove this block on his email?

 

Thanks!

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1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot reply to a customer email in Conversations

resolver

Hi @Robert7,

 

Unbouncing a contact requires a Marketing or CMS Hub Professional subscription, see the "Applies to" box in this article: Send emails to contacts that previously bounced

 

Unless you can get HubSpot support to unbounce this contact for you, you'll have to send emails from outside of HubSpot, unfortunately. (Don't shoot the messenger.)

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Respuestas 2
Robert7
Miembro

Cannot reply to a customer email in Conversations

resolver

Thanks,

 

Sounds like a very Hubspotty approach..

 

Time to find a new solution

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot reply to a customer email in Conversations

resolver

Hi @Robert7,

 

Unbouncing a contact requires a Marketing or CMS Hub Professional subscription, see the "Applies to" box in this article: Send emails to contacts that previously bounced

 

Unless you can get HubSpot support to unbounce this contact for you, you'll have to send emails from outside of HubSpot, unfortunately. (Don't shoot the messenger.)

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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