Cannot enable team inboxes (Checkmark status reverts to off)

Highlighted
New Member

No matter what I try, I can't get my team inboxes to send mail correctly. Status is permanently off. When I enable it and refresh it is disabled.

 

I've tried deleting my account, addint a new team email, removing that team email, adding my own email etc. I believe the problem may exist with the inbox itself, but I can't delete and re-add it because it's locked. That particular inbox was created by user "Unknown"

Screen Shot 2019-01-31 at 12.06.53 PM.png

Reply
0 Upvotes
1 Reply 1
Community Manager

Hi @whoiskevinmeyer,

 

Can you send along a video of what you are experiencing during the process of trying to connect your team inbox? Additionally, can you collect a har file

 

Also, I want to share the conversations guide for you as a reference point.

 

Thank you,
Jenny

 


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes