Cannot enable team inboxes (Checkmark status reverts to off)

New Member

No matter what I try, I can't get my team inboxes to send mail correctly. Status is permanently off. When I enable it and refresh it is disabled.


I've tried deleting my account, addint a new team email, removing that team email, adding my own email etc. I believe the problem may exist with the inbox itself, but I can't delete and re-add it because it's locked. That particular inbox was created by user "Unknown"

Screen Shot 2019-01-31 at 12.06.53 PM.png

1 Reply 1
Community Manager

Hi @whoiskevinmeyer,


Can you send along a video of what you are experiencing during the process of trying to connect your team inbox? Additionally, can you collect a har file


Also, I want to share the conversations guide for you as a reference point.


Thank you,


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