Canned responses in tickets

[jordan_bolt]

I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets

[EliM]

Still very new to it but I think that you should look at templates.
Snippet are very useful for modular small insertions and should be part of an overall strategy to minimize load of repetitive actions

[Phil_Vallender · Accepted solution]

Hi @jordan_bolt 

Take a look at snippets - they should provide what you are looking for: Create and use snippets 

Hope this helps.