Canned responses in tickets

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Occasional Contributor

I'd like to be able to have a saved list of canned responses for our Customer Service team to use when replying to Support tickets

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Community Thought Leader | Diamond Partner

Hi @jordan_bolt 

 

Take a look at snippets - they should provide what you are looking for: Create and use snippets 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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Community Thought Leader | Diamond Partner

Hi @jordan_bolt 

 

Take a look at snippets - they should provide what you are looking for: Create and use snippets 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Occasional Contributor

Still very new to it but I think that you should look at templates.
Snippet are very useful for modular small insertions and should be part of an overall strategy to minimize load of repetitive actions