Jul 24, 2021 3:49 AM
Today I opened my HubSpot account to do the usual work, but suddenly I found out that I can't create any ticket for any contact.
I wrote in every requeired box and nothing happened.
No messages has been shown or anything, just the "create" box stands still with a white color and I couldn't make any ticket.
Does anyone know the soultion for this problem please?
Jul 26, 2021 1:59 AM
Could you please share a screenshot of what you're seeing when you're trying to create a ticket? What happens when you hover over the "Create" button, are you seeing a tool-tip? Are you a super-admin in your portal?
Jul 26, 2021 2:25 AM
Thank you, are there any empty fields when you scroll down that need to be populated? What do you see when you hover your mouse over the "Create" button?
Jul 26, 2021 4:40 AM
Could you share a screenshot please, of the sign / the tool-tip? This is little to go by, currently, the more details the better.
Jul 26, 2021 5:26 AM
Thank you @SMakhoul, very strange. I assume you've tried filling all available fields already? Are you on a paid subscription and could reach out to HubSpot in-app technical support?
Jul 27, 2021 3:57 AM
With a free subscription, the Community is where you'll be able to get support for these issues.
@SMakhoul I'm going to send you a DM for next step