Can replies to an email sent from a connected TEAM email account be logged in Hubspot

[FPeters]

My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found information on how to do this with a personal email account (https://knowledge.hubspot.com/email/log-email-replies-in-the-crm). 

[TiphaineCuisset · Accepted solution]

Hi @FPeters 

Thank you for reaching out. 

If you have a team email you'll have to reply from Conversations > Inbox, otherwise you won't be able to log your replies in the inbox. You could use the bcc address but it will log on the contact record and not in the Conversations inbox. 

I'd recommend posting an Idea in our Ideas Forum regarding this. That way other users can upvote it; and the Product Team regularly monitors the Forum

Thank you!

Best

Tiphaine