Can customers create their own tickets?

SOLVE
SteveVenton
Participant

I'm just getting started, but I'm curious if I can give customers (who are external to my company) access to create their own tickets?

When they have a new request for some new service, quote, or query, they could create a ticket that will be internally assigned to someone in the company to resolve.  

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Accepted Solutions
doneill
Solution
HubSpot Employee

Hey @SteveVenton!

 

Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!

 

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2 Replies 2
doneill
Solution
HubSpot Employee

Hey @SteveVenton!

 

Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!

 

View solution in original post

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CliPlace
Contributor

Hi @SteveVenton ,

Sorry for writing so late

Use the Customer Self-Service Portal to provide your customers with tickets 24/7

Unfortunately, this isn't available in HS
But you can try CliPlace free solution. In the portal, the client will be able to create a ticket, view the status, add notes and upload attachments.

I hope someone will find this solution useful

https://app.hubspot.com/ecosystem/7720658/marketplace/apps/customer-service/help-desk/cliplace-custo...
https://cliplace.com/

Have a good day

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