I'm just getting started, but I'm curious if I can give customers (who are external to my company) access to create their own tickets?
When they have a new request for some new service, quote, or query, they could create a ticket that will be internally assigned to someone in the company to resolve.
Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!
Use the Customer Self-Service Portal to provide your customers with tickets 24/7
Unfortunately, this isn't available in HS But you can try CliPlace free solution. In the portal, the client will be able to create a ticket, view the status, add notes and upload attachments.
Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!