Can customers create their own tickets?

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New Contributor

I'm just getting started, but I'm curious if I can give customers (who are external to my company) access to create their own tickets?

When they have a new request for some new service, quote, or query, they could create a ticket that will be internally assigned to someone in the company to resolve.  

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HubSpot Employee

Hey @SteveVenton!

 

Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!

 

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HubSpot Employee

Hey @SteveVenton!

 

Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket anytime an email is sent to that address. Please see the below Knowledge Base articles that will help you set this up!

 

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