Can cookie associated with a contact be used to fill in contact variables in a chatflow?
SOLVE
Hello everyone,
I am creating a bot that Targets specific visitors using segmented lists.
In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if I create a chatflow for this target visitor then will their name be shown in the chatbot as shown below?
In order for personalization tokens to show a value, the contact viewing it must be a tracked visitor with a contact record in your CRM and a known property value for that token.
I also wanted to share this help article regarding using targetting rules.
It states that you can target visitors from a segmented list as long as the visitor is considered a tracked visitor and is a member of the segmented list.
If you need assistance with the chatflow setup or troubleshooting a contact, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Best,
Kristen
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !
In order for personalization tokens to show a value, the contact viewing it must be a tracked visitor with a contact record in your CRM and a known property value for that token.
I also wanted to share this help article regarding using targetting rules.
It states that you can target visitors from a segmented list as long as the visitor is considered a tracked visitor and is a member of the segmented list.
If you need assistance with the chatflow setup or troubleshooting a contact, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Best,
Kristen
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !