Call button in Help desk

[JCammaert]

In the Help desk you will find all information about the contact and the company to the right of the ticket. So is the phone number.
But now if we want to call a customer through Hubspot, we have to go to the contact first and only then indicate on the top left that we want to call the customer.
It would make much more sense that in the contact data there is a call button next to the phone number.
This would allow us to call the customer while still seeing the ticket and not having to perform unnecessary clicks.

[LouiseHare · Accepted solution]

Hi @JCammaert ,

I'd suggest that you add this to the Ideas forum. This is where the HubSpot Product team look for product/feature update ideas. Let me know once you have added it and I will upvote.

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

If my reply helped to answer your question please mark it as a solution to make it easier for others to find!