Broken links in email

ESmith-Robert · ‎Oct 18, 2021

Hello,

I sent x2 marketing emails with working links this morning. I tested the emails before sending them, and all the links worked. However, once the emails had been sent, I received reports from recipients saying that the links were broken. When I clicked on them myself, this error message in my browser came up:

Hmmm… can't reach this page

It looks like d2zfnp04.eu1.hubspotlinksfree.com closed the connection

Is this a HubSpot error? Can the links be reconnected? Or is this something I'll need to speak with our IT Team about?

Thanks, Ellie.

TiphaineCuisset · ‎Oct 19, 2021

Hi @ESmith-Robert

Thank you for reaching out.

This is strange, can you send me via DM the name of the marketing email in your portal? Did that happen with both the marketing emails?

Thank you!

Best

Tiphaine

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