Ha, you're right, it's simply not listed here among the other default ticket properties. In any case, unfortunately, you cannot block a ticket from being closed based on another ticket property. There aren't any options for that.
It looks like you're on a Professional subscription however and you could create a workflow that enrolls tickets that are closed but not resolved. The workflow could move the ticket back into a previous status and send the ticket owner an internal notification:
In the body of the email, you can reference a ticket directly with a personalization token: https://app.hubspot.com/contacts/YOUR_PORTAL_ID/ticket/TICKET_ID/ Simply replace YOUR_PORTAL_ID with your portal ID, and TICKET_ID with a personalization token Ticket ID. HubSpot will then build the correct link in each notification for easy access of the ticket.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Ha, you're right, it's simply not listed here among the other default ticket properties. In any case, unfortunately, you cannot block a ticket from being closed based on another ticket property. There aren't any options for that.
It looks like you're on a Professional subscription however and you could create a workflow that enrolls tickets that are closed but not resolved. The workflow could move the ticket back into a previous status and send the ticket owner an internal notification:
In the body of the email, you can reference a ticket directly with a personalization token: https://app.hubspot.com/contacts/YOUR_PORTAL_ID/ticket/TICKET_ID/ Simply replace YOUR_PORTAL_ID with your portal ID, and TICKET_ID with a personalization token Ticket ID. HubSpot will then build the correct link in each notification for easy access of the ticket.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer