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ETvelia
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Average Response Time With Custom Properties

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I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response time that HubSpot offers us. I feel like I should be able to do it within this custom property or somewhere. Thanks!

 

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Gaurav_Aggarwal
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Top Contributor | Partner
Top Contributor | Partner

Average Response Time With Custom Properties

SOLVE

Hey @ETvelia 

 

You can use a way around here: To create a custom property in HubSpot that tracks all response times, not just the first response time, you can utilize the calculation property type.

 

Here's how:

 

In your HubSpot account, click the settings icon in the top navigation bar.

 

Navigate to Properties, then click Create property.

Enter the property's basic information, then click Next.

Select Calculation as the property's Field type, then click Build calculation.

Choose a calculation type that allows you to aggregate or calculate the differences in response times as needed.

Note: the specific calculation setup will depend on the data available and the desired outcome for tracking response times : https://knowledge.hubspot.com/properties/create-calculation-properties   

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Top Contributor

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Gaurav_Aggarwal
Solution
Top Contributor | Partner
Top Contributor | Partner

Average Response Time With Custom Properties

SOLVE

Hey @ETvelia 

 

You can use a way around here: To create a custom property in HubSpot that tracks all response times, not just the first response time, you can utilize the calculation property type.

 

Here's how:

 

In your HubSpot account, click the settings icon in the top navigation bar.

 

Navigate to Properties, then click Create property.

Enter the property's basic information, then click Next.

Select Calculation as the property's Field type, then click Build calculation.

Choose a calculation type that allows you to aggregate or calculate the differences in response times as needed.

Note: the specific calculation setup will depend on the data available and the desired outcome for tracking response times : https://knowledge.hubspot.com/properties/create-calculation-properties   

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Top Contributor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

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