Autoresponse for customers so they know when to expect an answer

[alexembr]

Hello!

It'd be nice if HubSpot could have an autoresponse capability so that when customers e-mailed us, they could have an idea of when we'd respond instead of sending multiple e-mails frantically hoping to grab our attention and filling up our support inbox. 

Is this in the works, and if  so, when can we begin to use it?

[Phil_Vallender · Accepted solution]

Hi @alexembr

I've not heard a feature like this mentioned, so I don't think we can expect anything to be released soon. 

However, if you have Service Hub Professional and the Marketing Hub, you can create a ticket based workflow that sends a marketing email out to the contact. 

Hope this helps.

[HilaryR]

Hey @Phil_Vallender 

Wondering if there has been an update here in past few years! My team is looking to add autoresponces to every ticket sent in