Autoresponse for customers so they know when to expect an answer

SOLVE
alexembr
Member

Hello!

 

It'd be nice if HubSpot could have an autoresponse capability so that when customers e-mailed us, they could have an idea of when we'd respond instead of sending multiple e-mails frantically hoping to grab our attention and filling up our support inbox. 

 

Is this in the works, and if  so, when can we begin to use it?

1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @alexembr

 

I've not heard a feature like this mentioned, so I don't think we can expect anything to be released soon. 

 

However, if you have Service Hub Professional and the Marketing Hub, you can create a ticket based workflow that sends a marketing email out to the contact. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

1 Reply 1
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner

Hi @alexembr

 

I've not heard a feature like this mentioned, so I don't think we can expect anything to be released soon. 

 

However, if you have Service Hub Professional and the Marketing Hub, you can create a ticket based workflow that sends a marketing email out to the contact. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post