Tickets & Conversations

DRasaitear
Member

Automation platform keeps assigning tickets to wrong person.

SOLVE

Hi all,

 

Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner.

 

I have also checked all the customer emails from this company and they are all set to the new owner.

 

Any ideas?

 

Thanks in advance.

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Automation platform keeps assigning tickets to wrong person.

SOLVE

Thanks @DRasaitear, well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom right corner of the HubSpot app).

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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DRasaitear
Member

Automation platform keeps assigning tickets to wrong person.

SOLVE

Hi @karstenkoehler 

 

Here's the screenshot:

 

DRasaitear_0-1643022037269.png

 

Thanks

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Automation platform keeps assigning tickets to wrong person.

SOLVE

Thanks @DRasaitear, well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom right corner of the HubSpot app).

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
DRasaitear
Member

Automation platform keeps assigning tickets to wrong person.

SOLVE

Thanks for your help!

 

Will do.

 

Kind regards,

Declan

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Automation platform keeps assigning tickets to wrong person.

SOLVE

Hi @DRasaitear,

 

Could you navigate to the ticket record, click the "View all properties" button in the left sidebar and search for "ticket owner"?

 

When you hover over the search result, a "Details" button should appear. When you click it, a sidebar will open. Can you share a screenshot of that sidebar?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes