Automatically create a ticket note with ticket description

SOLVE
marcodirk
Participant

Hey all,

 

Is it possible to set up a workflow that automatically creates a note in a Ticket that contains the Ticket description? 

 

Cheers, 

Marco

0 Upvotes
1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @marcodirk,

 

This is not possible at this stage. There aren't any workflow actions for creating notes. Other users have already requested this in the HubSpot Ideas section of the community, the product team is however currently not planning to implement this. I'd still recommend to upvote the thread and add a comment – the product team might come around and re-evaluate.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
karstenkoehler
Solution
Hall of Famer

Hi @marcodirk,

 

This is not possible at this stage. There aren't any workflow actions for creating notes. Other users have already requested this in the HubSpot Ideas section of the community, the product team is however currently not planning to implement this. I'd still recommend to upvote the thread and add a comment – the product team might come around and re-evaluate.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

marcodirk
Participant

That was quick! I'll have a look at the link you shared. Thanks Karsten!