Automatically create Contact using Ticket-based workflow
3 weeks ago
I have setup inbox for our support team. The idea is to have all emails sent to this inbox, automatically get converted into tickets. However, the "sender" is a generic email address, thus cannot be used as a Contact.
Is there a way to extract the email address value out from the ticket body, and use this address to search for the Contact?
if not found, create a new Contact? Is this possible or if there's any workaround (maybe simpler?) approach, please let me know too.