Tickets & Conversations

json_ono
Participant

Automatic contact association to ticket

I have customers you send emails to create tickets in our system. Often they include others in these emails (including external suppliers). However, I cannot see these people being added to tickets as associations (internal contacts or external contacts). 

 

Now that customer portal is a thing, it would be good to associate these contacts to the ticket so that they can appear in the customer portal for both those who have sent the email but others that were also included.

 

Maybe I am missing how it needs to be done to trigger this behaviour

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1 Reply 1
PamCotton
Community Manager
Community Manager

Automatic contact association to ticket

Hello @json_ono, thank you for the details provided! 

I want to invite our top experts @benesch_e @SNigam any recommendations to @json_ono?

 

Thank you,

Pam

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