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Automated emails from Service Hub workflow

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How can we automate emails from our Service Hub and keep the customer responses within the ticket thread? Currently, if we send an automated email from our ticket automation workflow if the customer responds it will open up a new ticket instead of adding it to the already open ticket.

 

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Regular Advisor | Silver Partner

Hi @jordan_bolt 

 

Is the Reply email address a Marketing Email Address? Or, is it a Conversations Email address?

 

If your reply email address is set to an address in your Conversations Inbox it will default to the Support Team.

 

Is that what you want?

Mike

 

 

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