Auto-labelling of tickets based on the channel

VEvelyn · ‎2 18, 2025

We have three email inboxes connected as channels in Hubspot. We want that when tickets come into Hubspot from each channel that they are automatically labelled according to the channel they originated from. For example, tickets coming from the membership inbox should be labelled as "Membership Support". How can we do this? Thank you for all your help!

kennedyp · ‎2 18, 2025

Hey @VEvelyn! If they are all connected as separate channels, then you can customize and edit the default ticket properties. You can set a custom property for the Inbox name.

Let me know if I did not understand your questions or if you need additional clarification!

Best,

Kennedy

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
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元の投稿で解決策を見る

kennedyp · ‎2 18, 2025

Hey @VEvelyn! If they are all connected as separate channels, then you can customize and edit the default ticket properties. You can set a custom property for the Inbox name.

Let me know if I did not understand your questions or if you need additional clarification!

Best,

Kennedy

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

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