Tickets & Conversations

Search Tickets & Conversations for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
VEvelyn

a month ago

Participant

Auto-labelling of tickets based on the channel

We have three email inboxes connected as channels in Hubspot. We want that when tickets come into Hubspot from each channel that they are automatically labelled according to the channel they originated from. For example, tickets coming from the membership inbox should be labelled as "Membership Support". How can we do this? Thank you for all your help!

Connected Email
0 Upvotes
1 Reply 1
kennedyp
Community Manager

4 weeks ago

Community Manager

Auto-labelling of tickets based on the channel

Hey @VEvelyn! If they are all connected as separate channels, then you can customize and edit the default ticket properties. You can set a custom property for the Inbox name.

 

Let me know if I did not understand your questions or if you need additional clarification!

 

Best,

Kennedy


Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.
Auto-labelling of tickets based on the channel
Service
Feb 18, 2025