Tickets & Conversations

LHaselhuhn
Participant

Auto Close Ticket Based on Subject Line

SOLVE

We receive a number of repetitive emails that turn into tickets. These come from Google for our clients. We would like to be able to set up an automation to auto close these once we come in. Currently, we have automation that assigns tickets based on if someone's name is included in the Subject line so I figured this would be possible. However, Hubspot support said it wasn't.

 

Here are the two auto emails we want to auto-close:

 

Subject:   You received an invitation to access a Google Ads account ; From: ads-account-noreply@google.com

 

Subject:   You've been invited to access a Google Tag Manager account ; From: notify-noreply@google.com

 

Thanks in advance for your help! 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Auto Close Ticket Based on Subject Line

SOLVE

Hi @LHaselhuhn,

 

If your ticket are being created from a connected team email inbox, the subject line of the incoming email should correspond to the ticket name, the email body to the ticket description, the associated contact to the from email address.

 

karstenkoehler_0-1638993836718.png

 

This would however mess with your ticket reporting as these tickets were not actually worked.

 

If you want to prevent any tickets created from these two email addresses, you could add them to the deny list in the conversations settings (Settings > Inbox > Allow & Deny List). This would prevent tickets from being created to begin with.

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Auto Close Ticket Based on Subject Line

SOLVE

Hi @LHaselhuhn,

 

If your ticket are being created from a connected team email inbox, the subject line of the incoming email should correspond to the ticket name, the email body to the ticket description, the associated contact to the from email address.

 

karstenkoehler_0-1638993836718.png

 

This would however mess with your ticket reporting as these tickets were not actually worked.

 

If you want to prevent any tickets created from these two email addresses, you could add them to the deny list in the conversations settings (Settings > Inbox > Allow & Deny List). This would prevent tickets from being created to begin with.

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.