Attaching email to service ticket

New Contributor

Hi, I cannot see how to attach an email to a service ticket.  In the past there has been a drop-down option top right of the email to allow it to be assigned to a contact, ticket etc. but with the email thread in question this option does not appeat to be there.  Any suggestions? Kind regard, Louise

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Community Manager

Hey @GAP_Lighting 

 

Could you please confirm if the email is related to a shared inbox? As explained here

 

When connecting your team inbox, you can create a rule to automatically create a new ticket each time an incoming email is received. You can also create a new ticket directly from a contact record in the right sidebar of your conversations inbox. 

This will associate with incoming emails.

 

I hope this helps. 

 

Best

Sharon

 

 

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