Attaching Ticket Attachment to a Ticket Email

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adamvlaw
Member

Hello!

 

I think I am going crazy. If one of our users attaches an attachment to a ticket that we request (i.e. an invoice for a customer), why do I have to download that attachment to my computer and then re-attach it to an email written to the customer in that ticket? Why is there no option to just attach an attachment that already exists for that ticket? This seems like an obvious function. Please help.

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @adamvlaw,

 

This is unfortunately not supported at this stage. You can't add files to one-to-one emails that were uploaded as an attachment to the record.

 

I agree that this would be a useful feature. You could request this in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity, I'll happily upvote it.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @adamvlaw,

 

This is unfortunately not supported at this stage. You can't add files to one-to-one emails that were uploaded as an attachment to the record.

 

I agree that this would be a useful feature. You could request this in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity, I'll happily upvote it.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

adamvlaw
Member

Thanks Karsten. I will add it to the ideas section. I've done that for other items and have already been contacted by a product team to help them develop what I needed.

 

Best,

Adam

adamvlaw
Member

Karsten,

I've created the idea post here: Easy Attach Ticket/Contact/Company/Deal Attachment to an Email

 

Thanks for upvote!