Attach new inbox conversation to existing ticket

[JAquila]

In the conversations inbox, if you don't have auto ticket creation enabled, you get a button to create a ticket.

Often in our case, the conversation is a spin-off of an existing ticket.

Our current flow is to create a ticket, hunt for the other, and merge.

It would be far easier if we could just have an "Associate with Existing Ticket" button right next to the "Create Ticket" button.

[karstenkoehler · Accepted solution]

Hi @JAquila,

Other users have already requested this: Associate New Conversation to Existing Ticket within the Inbox 

I'd recommend upvoting and commenting. The product team reviews these requests based on their popularity.

Best regards!