Ask Us Anything: Conversations Tool Best Practices
2 weeks ago
Hi HubSpot Community,
The Conversations tool is a versatile area where your team can collaborate while solving for your customers. As a member of the Support team at HubSpot, I have the privilege of helping HubSpot users get the most out of the Conversations tool every day. While powerful, this tool can seem daunting if you don't know where to start, or how to properly use the Conversations tool.
My name is Mo - I am a Senior Customer Support Specialist with a focus in the Conversations tool. Myself, along with some of my teammates Julia Gentillo (fellow Specialist) and Catherine Mo (Product Expert) are here to answer your questions about automation, best practices, and workarounds for the tool!
If you're stumped for what to ask, a few sample questions are:
- My bot may not be routing as expected, why is that and what can I expect out of Conversations routing?
- I want to have two chats on the same page at different times, can I do that?
- What are some ways I can make sure my team or teams stay organized within the conversations inbox?
We'll be answering questions from Monday March 30 - Wednesday April 8.
Look forward to hearing from you soon!