Account not found

[JKhan90]

Hi,

I signed up to Hubspot yesterday (13th of June 2024) and set up my free account with templates, imported customers and started some support requests through HubSpot.

When I tried to login today, I can't see my account from the HubSpot Account selection page and it's just asking me to create a new accout.

Please advise, the HubSpot ID is 144865091.

I didn't receive any emails regarding suspension or account being blocked.

[Shubham_Sharma · Accepted solution]

@JKhan90 

If you have created your account on 13th June then it should not be deleted automatically becuase there is a window of 120 days after that your account is deletd if there is no activity on the account: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account#:~:text=If%20.... 

I sugesst try reaching to HubSpot support they can better assit you in this issue.

[Jnix284 · Accepted solution]

Hi @JKhan90 if you haven't been able to access your account, my suggestion would be to try this link specific to your HubSpot ID and check whether you are able to login.

[Shubham_Sharma · Accepted solution]

@JKhan90 

If you have created your account on 13th June then it should not be deleted automatically becuase there is a window of 120 days after that your account is deletd if there is no activity on the account: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account#:~:text=If%20.... 

I sugesst try reaching to HubSpot support they can better assit you in this issue.