Tickets & Conversations

BryceChee
Member

Ability to prompt Conversation Inbox with Ticket properties when Ticket changes stages

I need to achieve the following:

- Ensure tickets have their appropriate tags for reporting

- Ensure the Conversations Inbox is optimized for a smooth Chat support experience

 

Currently, there are Required Ticket Property prompts whenever we change their stage on the ticket status on the right hand side.

 

However, this does not work for times when we click 'Close Conversation' or other actions, making it difficult to prompt the team to fill in properties before it closes off.

 

Ensuring that we can prompt the support team member to use it will help us figure this out.

0 Upvotes
PamCotton
Community Manager
Community Manager

Ability to prompt Conversation Inbox with Ticket properties when Ticket changes stages

Hello @BryceChee, thank you for the information provided. When you click 'Close Conversation' or other actions does an error is prompt? I would like to add some top experts to this conversation @SNigam @KMI any recommendations to @BryceChee matter?

 

Thank you,

Pam

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