Jan 20, 2022 6:37 PM
I need to achieve the following:
- Ensure tickets have their appropriate tags for reporting
- Ensure the Conversations Inbox is optimized for a smooth Chat support experience
Currently, there are Required Ticket Property prompts whenever we change their stage on the ticket status on the right hand side.
However, this does not work for times when we click 'Close Conversation' or other actions, making it difficult to prompt the team to fill in properties before it closes off.
Ensuring that we can prompt the support team member to use it will help us figure this out.
Jan 21, 2022 3:35 PM
Hello @BryceChee, thank you for the information provided. When you click 'Close Conversation' or other actions does an error is prompt? I would like to add some top experts to this conversation @SNigam @KMI any recommendations to @BryceChee matter?