4 e-mail adress inboxes for 2 responsible teams?
a week ago
The goal is the following:
2 Teams (COM and CARE) want to access seperate inboxes connected to 4 different e-mail adresses:
I already managed to create a new ticket every time someone sends an e-mail to Support@COM. Ideally, I would want the tickets that come in through the four different e-mail inboxes to automatically be assigned to a member of the corresponding team.
How do I do this is the smartest way possible?
1. Do I connect all e-mail adresses as channels into ONE common "Inbox", and create tickets that include a property corresponding to the e-mail that the request was sent to?
2. Or do I create 4 different inboxes and try to to create tickets that automatically get assigned to separate teams?
Thanks for any help.